Retail Labor Shortage: 3 Proven Solutions Tested in Quebec
Quebec’s retail industry continues to feel the pressure of the labor shortage. High turnover, absenteeism, and staffing gaps have led many banners to rethink how they operate. On the ground, three strategies have proven effective to reduce pressure without compromising execution.
1. Outsourcing execution to specialized partners
Many banners now delegate operational tasks to third-party experts. These include:
- Merchandising and planogram updates
- In-store audits
- Promotional displays and signage setup
By outsourcing, internal teams can focus more on customers while maintaining a consistent and professional store presentation.
2. Leveraging digital tools built for the field
Some retailers have adopted mobile apps to simplify in-store execution and reporting. These tools help:
- Eliminate paperwork and manual tracking
- Automate reporting and dashboards
- Prioritize interventions based on live data
Cube©, developed by RDTS, is one such platform, offering real-time insights with photo-based verification of store execution.
3. Recognizing and supporting store teams
When retention becomes a priority, banners are focusing on internal motivation. The key drivers:
- Well-defined tasks and expectations
- Stronger communication with managers
- Greater visibility on performance and results
When employees feel recognized and empowered, they are more likely to stay — even in a competitive labor market.
Conclusion
The labor shortage isn’t going away, but retailers can adapt. With the right tools, strategies, and partners, it’s possible to reduce workload pressure while preserving a high level of customer service.
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